OD4uTeOI6kyu - Pathetic Service by FNB Business Banking

FNB offers the most pathetic service for trying to open a business bank account.

They advertise that it takes 10 days and it includes the CIPC registration but the up and down run around you get from them is just not worth the “convenience “.

I app**** for the account on the 18 April 2018, to date the account hasn’t been finalized. I called the call center 4 times to enquire if there was anything outstanding with the application and each time I was told NO.

For the first time since the application I received an email on the 2 May asking me for additional documentation - after being told 4 times nothing was outstanding.

Sent through the documents on the 2 May and received a reply on the 7 May confirming this and asking me to sign additional documents. Which I did immediately and sent onto them.

Never heard anything back, today the 10 May I still don’t have any reply and I call again - again call center says all is good for the account to be opened.

So FNB why isn’t it open? Are your processes failing you or does the staff not know what they doing? Should I take my business elsewhere?

The reference number is OD4uTeOI6kyu