OCTOGEN AND FNB - THEY ARE NOT HERE TO HELP
I became a member with Octogen Jan 2018 - Their payments started being Feb 2018. All good. Then, May 2018-one of the accounts(FNB personal Loans) under Octogen starts deducting their monthly debit order again and will you believe it again in June 2018. This was deducted in addition to the money Octogen deducts. Now I have spoken to Octogen agents, the supervisors at FNB and to no avail. I am still not getting my money back. Do these people have no compassion or do they care that the money they took I use for my daily life?
They DO NOT CARE. FNB keeps asking me for documents that Octogen is supposed to provide and they are not paying my money back- THIS MAKES THEM THEIVES doesn't it
*FNB – I AM CHANGING BANKS _ NO LATRE THEN TODAY AND TAKING MY COMPANIES BUSINESS WITH ME *OCTOGEN – HOW IS THIS HELPING PEOPLE IN FINACIAL TURMOIL WHEN YOU ARE PUTTING
Good day Renecia-Joy Jacobs,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Renecia-Joy Jacobs,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Renecia-Joy Jacobs,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Renecia-Joy Jacobs,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to FNB Loans for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good Day Renecia-Joy Jacobs,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Renecia-Joy Jacobs,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***