Obvious internal ***** - lack of any interest to resolve or investigate

Someone is committing ***** on my account and FNB is doing nothing to assist me to resolve this. In fact, they are doing everything to avoid taking responsibility that this is an inside job. I am working abroad with my card in my possession. How on earth are transactions taking place on my card when my card hasn't been used in SA since the beginning of the year? When I am trying to use the functionality on the app to report it, I keep getting "System Unavailable" or "Request cannot be processed". These are from messages telling me these transactions look suspicious, do you want to report it as *****. And as soon as I say Yes, it gives one of the above messages. Trying to use the SecureChat, I am just told I must call in. Why have all these features when I can't use them. I am in an area that I can't make a phone call but have internet access to use my App to report this, use my Online Banking, but none of these work. I was forced to report a card that was not ******, ****** just to prevent more transactions going through. One would think a R4k purchase @ TekkieTown @9h49 and then another R4k purchase @ 9h51 and then one another @ 9h53 would immediately raise red flags and have these reversed and investigated but instead I am here to complain about the horrible service I am receiving. I am utterly disappointed with the horrible service and lack of commitment on something that is obviously an inside job. I better have all my funds back in my account ASAP