rB
richard B

1 reviews | Active since Sept 2011

20 Apr 2016, 15:45

OBTRUSIVE / NO COMMON SENSE

I reside in a property owned by a trust, I therefore do not have ANY municipal accounts in my name, it is in the name of the trust. The result? I cannot open a bank account (note that I have 4 accounts with you already). A reasonable solution would be for the trustees to prepare an affidavit, attaching letters of executorship, the title deed to the property and confirming who resides at the property. This is more or less what SARS accepts. Apparently not. There is no document that they will accept in these circumstances. What about 19 year old's that live with their parents, what do they do? They certainly do not have municipal accounts in their name? One would think an affidavit or letter from their parents would suffice, apparently not, they cannot have bank accounts according to FNB. Hopeless. Will just go to another bank, although it is a pity considering that I have 4 accounts with FNB already, certainly would be more convenient.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2016, 15:58
Official
Hello silversandblue,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 908720.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)