OBSTRUCTIVE AND UNHELPFUL STAFF

<p>I visited counter 6 at FNB Fourways View at 5.10pm for 2 reasons. 1 - to verify if the bank statement presented to me by a prospective tenant was valid i.e the account number did belong to the application and 2 to open an FNB account.</p> <p>However, the staff member was so obstructive, unhelpful and arrogant that I would rather have root canal treatment than open an account with FNB</p> <p>. Perhaps because I am a private wealth clients at several other banks I am used to staff being co-operative and helpful - and maybe this is how regular clients are treated - but the staff members obstructive attitude is actively aiding and abetting ********* by allowing them to provide ********** bank statements in support of rental applications, and obtaining credit for purchases of houses, cars, furniture etc.</p> <p>The employee refuses to verify that the account number belonged to the rental applicant - and informed me that the applicant had to go to his bank to get the statement stamped. When I argued that 99% of FNB bank statements submitted to me actually contain a bank stamp (Cresta Branch) which is why I now want to verify the validity with the branch - he still insisted that there was no way for me to verify the validity of a bank statement. As all other banks readily verify this - I told him I was going to lodge a complaint with the Bank Ombudsman - because this refusal is clearly aiding and abetting ********* - and suddenly there WAS a way I could verify the validity - by calling a number and submitting the documents for verification!!! </p> <p>This is shockingly obstructive behaviour - which assists ********* in submitting ********** documents - and has lost FNB a potential client. You might say its only 1 client - but most people dont bother to complain so you dont know how many other potential clients have been lost due to poor staff attitudes.</p>