o% for service

I followed process emailed my documents on the 7th we now on the 24 th of no feedback back on my readvance application . Everyone tells me it was only logged on the 17th so my application was only attended to 10 days after I have originally emailed it . Your online home loans agents are not helping they just don’t want escalate to a supervisor or a manager . I really don’t know why I must come to hello Peter every time to have matters resolved when I want to follow the escalation process no one wants to help or listen to me as a customer . I don’t know if moving my home loan was the best choice . It sounded to good to be true .