Numerous reports on possible ***** case

Received an sms from FNB on the following number: *** with the following message: FNB loan of R300 000 Term 60 CPP R843.38 pm IntRate 10.40% instal R8154.12 iniFee R1.207,50. First instal due on 15 December. *** FNB, a div of FRB ltd. n Second sms came through on the same number with the following message: Dear Miss MG Mulaudzi, your personal loan of R300 000 has been approved and will be paid into your bank account.

Received first sms on 10 Nov and second one on the 11 November. I called the ***** line on the back of my card to report this ***** case. Have spoken to Gosiame Baloyi. He indicated that FNB will call me back within 24HRS to investigate this case.

After 3 days I called again and talked to a lady called ZEE....I had to explain my story to her again and she told me that I had to change my log in details and passwords etc...which I did and they temporarily blocked my "savings pocket". Again FNB indicated that they will investigate the case.

After a week I phoned FNB again and still no answer. The lady indicated that I need to go to a branch in order to do my fingerprints as the nearest branch and they will clear the block on the "savings pocket" account.

Yesterday (24 November 2020) I went to the branch (Mall@Reds) and fingerprints was done to authenticate information etc. Also had a conversation on the line with an consultant which indicated that I still need to phone the Home Loan department on *** to sort out the ***** case.

Again I phoned the number supp**** by FNB to sort out this ***** case (25 Nov 2020). I was on the call for almost 40min and was transferred to 4 different departments each one stating that this is not the correct department to sort out this case. The one lady indicated that I need to report a new ***** case and my cards will not be blocked like previously. Transferred again and the person again indicated that it is not the correct department.

Through numerous calls and explaining my case to each individual without any success I'm not depending on hellopeter for assistance.

I want FNB to listen to all my calls made to them as from 10 November 2020 and explain to me why this is not sorted and why all these consultants is not aware of processes in their organization as they referred me to different departments each time I phoned to get feedback.

Your assistance will be highly appreciated as there was no home load request from my side and I will not make any payment on this account.

Your assistance will be highly appreciated.

Kind Regards