1 reviews | Active since Nov 2016
Number ported to FNB not receiving calls
<p>I have ported my number from Vodacom to FNB and I am not receiving calls!!!! I have spoken to the service centre countless of times with so many issues. Yestersay being the issue of the port and no phone calls. </p> <p> </p> <p>Whenever someone calls, they inform me they go straight to voicemail. I have even updated my voicemail saying I am experiencing problems, but that does not get updated either!!! I only have the ONE number, there is NO alternative number, and I am loosing business.</p> <p> </p> <p>I followed all the prompts as given by the call centre, and yesterday they informed me that they have escalated the problem to the tecnical department which will take 24-48 hours to address??? This is NOT good enough FNB, you should stick to banking!!! When I asked if there was a service centre that I can take the phone too to have it sorted I was informed that there isnt????? How is that even possible????</p> <p> </p> <p>PLEASE SORT THIS PROBLEM OUT FNB, I have reached my limit!!!!</p>
SO after inserting my old Vodacom sim card, all my missed call notifications as well as voicemail messages come through!!!! Guess what FNB you didn't do a decent job with the porting.
Called customer care AGAIN to advise them what the issue is. And guess what the technical department doesn't take any calls. So the port request has been escalated. When I enquired about the escalation that was made yesterday, the response was they couldn't find any problems?? Really FNB the client needs to tell your technical department how to dp their jobs? UNACCEPTABLE!!!!!
SO after inserting my old Vodacom sim card, all my missed call notifications as well as voicemail messages come through!!!! Guess what FNB you didn't do a decent job with the porting.
Called customer care AGAIN to advise them what the issue is. And guess what the technical department doesn't take any calls. So the port request has been escalated. When I enquired about the escalation that was made yesterday, the response was they couldn't find any problems?? Really FNB the client needs to tell your technical department how to dp their jobs? UNACCEPTABLE!!!!!
Good day Ms. lynette-steyn
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. lynette-steyn
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
