1 reviews | Active since Apr 2009
Number Port on Deceased Estate
FNB. You have just lost yourself a client. Your staff is completely ***********. I followed the full process given to me to get the number ported for my Deceased wife. And when the last step in the process did not work your call centre give me **** about their own process. Looks like the one does not know what the other does and your aim is to just pass clients on as quick as you can rather than dealing with the matter correctly.
Utterly disappointed.
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.
I again apologise for any inconvenience caused.
Kind Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)