Nu Metro

Dear FNB <br> My name is David Lee and on the 02/10/15 I got double debited by nu metro movies in Pavilion Durban.<br> I have called the Authorization for Debit reversal branch and was informed that the money would be returned withing five working days, but thirteen went by and no change in my account balance. I have been into the bank its self and was told that It had already been done and that i wouldn't have noticed it because i had still been spending money during the time.<br> I keep record of all my transactions and not once was my balance adjusted please help me or at least provide proof of the adjustment.