Ntombi kept me at FNB

I was ready to close my accounts with FNB because of a Slow Lounge issue, as well as bad service I received from my local FNB Branch (Vaal Mall) Although I am not a Private Bank customer, Ntombi assisted me and gave me feedback every day for the last week. She even phoned me after hours just to tell me that she has not forgotten about my issue, but she is awaiting feedback from \upstairs".<br> Ntombi"