now one knows what is going on

I tried to withdraw money from one of their atm. The machine said that it was out of order. I phoned them and after about 20 minutes they said i had to go in to the branch. I went in and they said it would be rectified with in 14 days. its now a month later and no feedback so i phoned them just to get transfered from one operator to another and then they just hang up. Then i phone them again and they said i have to go back to the branch so that they can send the forms in again. I ask the lady if i can speak to a manager and then she transfered me to fnb conect.