Now I need FICA documents... Will the red tape never end

Thank you so much for the reimbur*****t to my account.

How do I get the money out now?

I asked for my account to be closed. After some hang ups it was done.

I asked to be reimbursed for giving me the run around. After some time... It was done.

Now the account is reopened because the consultant said she would reopen the account, put the funds in, then I should make a payment of the funds to my new bank account and contact them to close the account.... Seems simple enough doesn't it?

I tried doing a payment it told me to contact ***.

I called them and explained my situation and was transferred to the accounts department.

I explained my situation to Thobeka at the accounts department she said I needed FICA DOCUMENTS to allow a transaction to go through.

I asked her to speak to a supervisor, they're working from home. There were no supervisors available to speak to me. Guess I have to wait another week for some sort of resolution.

Why is it always so difficult for FNB to do anything properly the first time.

I'm so tired of being transferred to different departments and being told there's no supervisor or call another number.

I'm so tired of these endless problems.

I'm covid positive. I am so sick but it feels like getting help from FNB is making me sick with headaches and endless problems. I feel so helpless. I wish I could scream at someone, leave the house n go to a bank n make a big scene there but instead I'm stuck at home with more red tape.

Someone please help me, please, I need the money desperately. I cannot go to work, I have no income, I need the money to survive.