Notification not received

I'm so mad with FNB credit card division, I have a credit card with FNB, i wanted to use my credit card today, but I couldn't , I called the call centre where I spoke to a call centre agent by the name of Solly, he told me my card was blocked due to FICA , I said why was I not notified by this before I embarrass myself at the till point trying to swipe my credit card, he told me the sms was sent to me on 2026-02-16, I told him I never received such an sms, then he told me he's not the one sending sms's , then I told him he's being rude, I asked to speak 2 team leader or manager, then I spoke to a guy by the name of Ryan I think , he was rude to me as well, he told me regardless of me receiving an sms or not I must go to FNB branch for FICA... funny enough every month I receive an sms about my installment due and balance but I never received an sms about FICA, what makes me more mad, is that I pay 4x my installment per month on my card, but what do I get rude staff and no notification about FICA, I'm going to pay it off and close it, FNB doesn't deserve me as their customer