BS
Brian S

1 reviews | Active since Sept 2014

25 Jul 2016, 08:16

Nothing works with this lot

<p>On Sunday FNB decided that it was time to play games with their clients yet again. All the vendors and ATM's in the Glen Marais area were suddenly not accepting any FNB cards with a error code 5, chip error message!!</p> <p>Of course cliets end up looking like complete idiots as the transactions are being declined, this being of great mirth to FNB!!!</p> <p>How difficult can it be to get their system to work, maybe if they employed people who actually know what they are doing things would go better.</p> <p>Typical FNB incompetence!!!!</p>

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply25 Jul 2016, 11:57
Official

Good Day

We sincerely apologise for any inconvenience that you may be experiencing or have experienced the past weekend please be advised that systems were down and are currently being investigated.

we value you as a client and sincerely apologise for the inconvenience this may have caused you.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** (option one)

BS
Brian S's update10 Aug 2016, 09:21
Reviewer Update

Well as to be expected I got no call, mail etc from this bunch to apologise, just the typical FNB arrogance of if you dodnt like it then leave!!! Shockingly bad service, but of course FNB prides themselves on that!!

BS
Brian S's update17 Aug 2016, 04:58
Reviewer Update

stil waiting for an apology from this *********** lot