Nothing works properly at FNB

I received an in contact message from FNB that my credit card will be delivered on the 2 June. That is a Sunday. I went to the FNB website and selected call us and selected FNB premier credit cards. The number that the site provides is ********** 000 which is not the credit card section. This is the premier bankers section who can't help you with credit card issues. The correct number is ********** 111. I phoned this number and after putting in my Id number and waiting 15 minutes for someone to answer, I was asked to give my Id number again because "the system" didn't show I was verified. What a waste of time. I told the person who answered that I wanted to know who the person is who sent me the in contact message and she proceeded to cut me off. The only thing that works at FNB is the bank charges they charge for this pathetic service.