Nothing works at FNB

It's a nightmare to deal with FNB. In a world where most people are working remote you would think the consultant will at least call you back when the call cuts after you wait 13min or her system. Everything about FNB is a nightmare. I went to the branch to get a card recently because whenever I call for help they can't verify me. So that process took almost 3 hours and I also updated my cell number. It's updated for everything else but when I try to reset my online banking which speaks to my app, they still have the old number so I am stuck. I don't wish to go to the branch or call but now I have no choice but to call again for help and then I don't get the help because I am asked to hold forever and not being called back when the call cuts. I just need to reset my online banking password, please help