Nothing works

On 08 September 2022, 17:41 I phoned FNB and requested my account to be closed. The balance was settled before I phoned and did the account have a zero balance. The lady (who was occupied with something or someone and did listen properly which made me have to repeat myself every second sentence) said that the account will be closed in the next three days. Today, 05/10/2022, the account is still not closed and a monthly account fee was charged on 01/10/2022.

I am not going to pay a cent into the account and will FNB have to reverse the charges and close the account as requested almost a month ago already.

The best: wanted to log a complaint on the FNB contact us page...that also does not work...I remember with the previous FNB complaint (also once again with the administration of an account - or lack thereof) I had the same issue, and it has been more than a year ago...

PLease do not try to call me - email me - with FNB you need to have everything on record it seems, at all times.