Nothing Premium about service at all

I app**** for a Private Clients card for myself and my wife. The initial experience up to submitting the application was good but went downhill from there. I have been trying over the course of 5 working days to get hold of Thapelo to give feedback but to no avail. Every time I speak to an agent they ask for my id and said they will email him to call back. I even sent a direct mail requesting feedback but no response. I phoned at 16:20 today, held on for 6 minutes only to have an agent answer and leave the phone so I can hear the call centre in the back ground. The phone was just left and after another 3 minutes of hoping for someone to say anything I put the phone down. As a private client my expectation is that the premium bank charges FNB expect their clients to pay should allow some level of service at the very least? I guess that is wishful thinking. I guess it is a case of FNB \How can we LEAST help you""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;561841;196;23;2;0;1;0;0;2;15/02/25 10:10;130;NULL;15/02/25 9:54;15/02/25 8:00;Please respond to my HP complaint posted on 13 Feb;8,41E+12;Call Centre Customer Service;***;I cannot believe that you take Hello Peter complaints so lightly, I just get a promise that you will respond to my complaint and you do not deliver to your promises.<br> <br> I complained on Hello peter after 3 calls, after you failed to call me as promised, I called in today to your Customer Service department and the agent just loughed at me and hung up.<br> <br> Your license to trade should be taken away because you treat customers unfairly and have no follow through.<br> <br> I guess my next step is the Ombudsman or Consumer protection platforms. You have the responsibility of advising me on these, so please be responsible.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;580015;806977;4;2;0;1;0;0;2;15/02/25 10:18;130;NULL;15/02/25 9:47;15/02/25 8:08;How Does One Get Somebody To Call Me Back !;;Brendan;***;Email to Ellies Solar re solar pool pump took 2 - 3 weeks to get an answer.<br> E Mail(via via their website) + 3 phone calls - can't get an answer to my query re cameras (2) and indoor monitors (2) needed for my residence and office. Brendan supposed to phone me back but hasn't done so yet.<br> <br> Ellies products are undoubtedly good - but they obviously have insufficient consultants to handle technical queries.<br> <br> Regards<br> <br> Jim;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;333427;188;16;2;0;1;0;0;2;15/02/25 10:53;130;5;15/02/25 10:40;15/02/25 8:43;Your network sucks and your service stinks;8,81E+12;Network;***;Still no response... not even to hellopeter - i'm going to make your lives very difficult until you respond.<br> <br> I still have not heard from network - Dishen noted that he would call me back and has not. Complaint is logged with ICASA - clock is ticking;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;188640;770515;14;2;0;1;0;0;2;15/02/25 12:50;130;NULL;15/02/25 12:31;15/02/25 10:40;very unhappy with the people in the spares ;;sales ;;Today i called autozone for a price on a Tata cv joint 1st I was transferred from 1 person to another than the guy i spoke to after a while waiting just cut the call I called back and was put on hold for 7 mins i had to cut the call because in the back ground i could hear them talking but not interested in helping i just need to know if that is the way autozone treats clients i will not support autozone again they have no respect for there clients very upset ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;420065;188;16;2;0;1;0;0;2;15/02/25 13:00;130;NULL;15/02/25 12:43;15/02/25 10:50;Over charged with no reason why;***;call centre;***;Good day, if someone could please assist me I have been having a problem with cell c for the past couple of month, every month my account has been increased and with no valid reason <br> The 1st time I was told that the discount was not taken off, 2nd was the contract has expired, 3rd I am paying for something which i do not own, and the list goes on and on I have been given several reference numbers and have been told that I would be contacted in 48hours my queries are now on the 3rd month, this is so disappointing because I have always had cell c as my service provider, they have also increased my exiting contract without notification of this. Is this how cell c is cheating there customers? Failure to putting this on hello peter my next option is to take legal action because we sign up for one thing and several months cell decides to make changes on our account <br> Eagerly awaiting a response <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;398877;698962;22;2;0;1;0;0;2;15/02/25 15:58;130;NULL;15/02/25 15:45;15/02/25 13:48;useless service and staff can not assist;8,61E+12;medshield;***;Hi Submitted two claims and no refund received as yet when i followed up the first on which i received a mail confirming refund will be paid out the consultant said sorry case has now been rejected. Please see mail.<br> <br> Member Number: ***<br> <br> Thank you for submitting the account for Dr. BF Brook with practice number: ***, service date: 14/01/2015 amount of R830.10. Your account will be forwarded for processing and you will receive an Acknowledgement of Claim e-mail once captured. The account has been indicated as a refund to you.<br> <br> I would also want to know where is my refund for Dr Schulz which has also been promised to me.<br> <br> Thank you<br> Danita<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;810171;760681;37;2;0;1;0;0;2;15/02/26 16:02;130;NULL;15/02/25 15:47;15/02/25 13:52;Request for paid up letter;8,51E+12;The company;***;I would like to lodge a complaint against the above mentioned company. I have settled them in full and requesting for a paid up letter. I have about 5 of their contact numbers and I when I call I get fortunate for the phone to be picked up and when it gets piked upp the agent will tell that they need to send the request to the customer care. I have contacted the customer care last week already and they said they would send me the letter.<br> <br> One of the agents (Jordache) sent one to me but i cannot open the attachment. He then promised to scan and send it via email again, I am still waiting, if he can send to me why cant the others do?<br> <br> Regards.<br> Portia;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;625383;812147;6;2;1;1;5;3;5;15/02/26 9:10;130;2;15/02/26 8:56;15/02/26 7:00;Debited R399.00 without Consent;8,61E+12;Anele;***;I took a R1000.00 from Get buck over two months - paid back the R1400.00 that that I had to pay and then they debited my account for another R399.00. This is almost 100% back on the amount I took and when I try get an answer from them I get no response. <br> My account also says I am behind on payments, how can this be when you even charged me extra??????<br> Shocked. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;307930;711078;14;2;0;1;0;0;2;15/02/26 13:09;130;NULL;15/02/26 12:54;15/02/26 10:59;Parcel missing!;8,81E+12;Online ;***;I ordered 15 jars and only 7 got delivered to me yesterday. I get emails everyday saying its enroute, but no delivery. The call centre agents are pathetically useless. They not even taking my order number to enquire what is going on?? This damn company can't even give me a tracking number so I can enquire myself from the courier company. My parcel is missing for sure, and I demand an explanation at once!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;383224;957;6;2;0;1;0;0;2;15/02/27 13:11;130;NULL;15/02/26 12:38;15/02/26 11:01;Bad customer service;8,21E+12;;***;On 22 January 2015, I app**** for a payment break for my vehicle finance. We have recently moved down to Cape Town, and we were digging into our savings while my wife was on maternity leave. She had to start working again, and it took a while for her to get a job. In the meantime our household expenses in providing for my family laid squarely on my shoulders. <br> <br> On 29 January, MFC came back to me saying that they can help me out with 1 month. I agreed, and was looking forward to a halt in downward trend of my finances. Since my wife is only starting her full time job on 1 March, this break would bring great relief.<br> <br> I sent an email to MFC to confirm that this payment break arrangement is still in order. To which they rep****, they never received confirmation from me. Thankfully I don't delete my emails... So I have proof that I have sent the mail.<br> <br> If this does not get rectified and I do not get my payment break for this month, I will go to my private banker and get them to settle with MFC, and then I would rather have my own bank get the interest for my payments, as their customer service is much better;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;659284;23;1;2;0;1;0;0;2;15/02/26 13:47;130;NULL;15/02/26 13:23;15/02/26 11:37;More ways for them to ***** our money;8,90E+12;;;My card was swallowed on the weekend by a Standard Bank ATM so of course I did the normal thing by going to the bank and getting a new replacement one.<br> <br> After getting the replacement card, about 5 hours later I saw on my Internet Banking that an ATM card replacement fee of R125-00 was charged to my account! Firstly the consultant didn't even warn me about this fee and secondly why do we have to pay such a ridiculous fee just to replace a lousy piece of plastic that's worth no more than R10-00!!! Keep in mind that their ATM swallowed my card!<br> <br> So I raised this again with another consultant only to hear that the consultant was meant to inform me of the fee and I should just accept it. Standard bank essentially is telling us that at random intervals we'll need to pay them R125-00 to keep using their services because who knows when my card will be swallowed by one of THEIR machines again. I'm now in a position where I'm reluctant to use their ATM's or any ATM for that matter. Basically they are forcing me to use my card at all stores(more transction fees) to avoid having my card swallowed. To me this is pure ******* and will cancel my services with Standard Bank next month. *********;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;445489;357;16;2;0;1;0;0;2;15/02/26 14:45;130;NULL;15/02/26 14:27;15/02/26 12:35;7 years and 2 contracts later!;8,70E+12;;***;Quite upsetting when you try to add a contract to your existing contract and they say you are declined. Contact the call centre and they tell you that you have an account in legal department hence the decline online. R380 has been outstanding since 2008 (which I know was paid and settled) and now I can't add to my contract yet last year I opened 2 new contracts and then nothing was said or declined. Please get your accounts sorted out. Check my records, I'm never late or skip a payment.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;738476;793962;16;2;0;1;0;0;2;15/02/28 19:36;130;NULL;15/02/28 19:08;15/02/28 17:26;Intermittent ADSL for three months;FranZAR;ADSL;***;Since 3 January 2015, I have had intermittent or no ADSL. I have reported the fault on 24 occasions. Telkom technicians have been out 3 times, and the problem still exists. Yet, I am charged montly for the line, which costs R590. So, for the past three months I have paid approximately R1,800.00 for virtunately nothing. None of the technicians have been able to resolve the problem. One suggested that my hardware is faulty, so I bought a new modem just to end up with the same problem. Clearly Telkom has no desire to resolve their poor network problems.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;766287;357;16;2;0;1;0;0;2;15/03/02 9:12;130;NULL;15/03/02 8:49;15/03/02 7:02;We are ready to cancel all 23 Contracts!!!!;8,51E+12;Everyone!;***;I have been trying to get a problem on our account sorted out for the last month and no one at Vodacom wants to help me. We have a business account with 23 or more contracts on it and we are being treated as if we aren't even a customer! I called to get a settlement letter, as we have had enough now of Vodacom's empty promises and the agent didn't even care that we were cancelling due to such bad service. This is the second complaint on hellopeter.com and I am still sitting with the problem, which was Vodacom's fault to start off with. I have even gone so far as to go into the Customer Care Centre in Vodaworld myself and after 1 and 30 minutes... on one could help me! I have spent HOURS on the phone and nothing ever came of the calls and emails. Apparently no one can get hold of the department that's meant to be helping me and Vodaworld cant even tell me where they are based so I can drive there and sort the problem out face-to-face with someone more senior. I used to think you couldn't get better than Vodacom but I am convinced they just don't care about clients/corporate clients anymore!!!!! I am absolutely disappointed!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;145116;25;1;2;1;1;5;3;5;15/03/02 10:26;130;1;15/02/17 17:40;15/03/02 8:16;Greenbacks billing;7,81E+12;;***;In February 2014 I was offered to have the greenbacks rewards program free of charge for 1 year which I accepted. I was informed that I can cancel anytime before February 2015 as that is when Nedbank will start billing me. I cancelled in January 2015. I noticed last week that on the 17th February 2015 I was billed a enrollment fee. When I queried this on Friday I was informed that there had been changes made to the program in December 2014 and I will be billed from now onwards. I informed the consultant that no-one made me aware of this even though I cancelled in January 2015. She informed me that there is nothing she can do and the amount cannot be reversed even though I'm not part of the program anymore. I have been happy with the service I have received from Nedbank thus far until now. I feel deceived as this is not what I signed up for and clearly there was no transparency from Nedbank. I want the fee and whatever else related to greenbacks reversed as you cannot bill me when you have offered it free of charge.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;577881;25;1;2;0;1;0;0;2;15/03/02 11:24;130;NULL;15/03/02 10:57;15/03/02 9:14;Nedbank is the worst bank this country have;8,80E+12;Nedbank;***;I have complained about this bank before on their website and in the branch at least 6 times, however they dont provide feedback and dont care about client service. I have convinced at least 20 or more people to change to Nedbank because i believed that they were a good bank, my entire staff changed, now everyone is complaining and Nedbank is not helping anyone, so they come to me for answers. <br> <br> I have been complaining about the delayed SMS's and the bank balances that is incorrect on the 26th of February i had a balance of R4400 when i withdrew a statement, on the 28th when i checked again i had a balance of R1800.<br> <br> They keep advertising and even have there own show on espresso about being Savvy with your money, but how can you be when your bank does not assist you in keeping track of your money, instead they provide false information on the SMS's and the bank balances<br> <br> In my branch we are 7 people that moved away from Nedbank, my mom and my GF also moved.<br> <br> They say that your purchases is free, however when you do a purchase it only updates a week later so they force you to withdraw<br> <br> They are robbing the people, my bank charges is more than R300 pm.<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;152887;704024;25;2;0;1;0;0;2;15/03/02 13:40;130;NULL;15/03/02 13:19;15/03/02 11:30;7,73E+11;7,73E+11;Charlene Fester;***;I bought goods from Belgium and England. Shipped them through a forwarding company that's owned by fedex. I was never notified when the goods arrived in the country, called fedex and was told I had to pay around R500 in charges. Explained that I had already done that with the forwarding company. I was then told that the parcel would be out on deliver the same day. When I called the next day I got this email:<br> <br> Good day<br> <br> Please note that customs had done a random inspection at our office and four consignments has been stopped and unfortunately your shipment was one of the four. <br> The consignments has been stopped by customs in CPT as a \post customs stop\"" i.ow the shipment has already cleared customs but has now been stopped by CBCU.<br> <br> Customs has requested a proof of payment i.e the amount you had paid for the goods as well as a commercial invoice from supplier.<br> Could you please email me the info requested.<br> Thanks and Regards<br> <br> Charlene Fester<br> <br> I've since sent all required documents and was told that the wrong tariff info was provided and I have to pay R500 in penalties. How is that my fault since I'm not the importer?<br> """