JL
Jan L
1 reviews | Active since Jul 2009
17 Mar 2016, 07:09
Nothing Premier about FNB Premier Banking
I contacted the FNB Premier Banking call centre for assistance yesterday (2016/03/16) at 12:55 with a very urgent matter. I was advised that I will be assisted within three hours despite flagging the matter as very urgent and that I require assistance within the hour. At the time of writing today (2016/03/17) no one from FNB have contacted me, and my issue is still unresolved. I have been a loyal FNB customer, but given the poor customer service that I have experience yesterday from them and their subsidiaries I wonder why I am loyal customer.
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Replies (1)
FNB (First National Bank)'s replyOfficial
17 Mar 2016, 08:54Hello jplouw,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890135.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890135.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply17 Mar 2016, 08:54
Official
Hello jplouw,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890135.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 890135.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)