1 reviews | Active since May 2012
Nothing happens
On 29 November I noticed that a frequently paid beneficiary disappeared from my list and I called the online helpdesk to find out why. The agent admitted that it was strange and escalated my query and said that I should receive feedback within 48 hours. I didn't.
So, after a number of days, I contacted "Premier" banking. All I got was, "I forwarded it to Online Banking, who will be in touch". Wow. I rep****. Nothing.
It's now the 12th of December. 2 weeks. Nothing.
FNB's service has deteriorated tremendously over the last couple of years. I have several examples that I never bothered to publish, from their advertised "personal assistance" when buying a vehicle to non-delivery on feedback times. But now I'm fed up. More people should know.
Hello cbstb,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello cbstb,
We truly regret taking note of your experience and the frustration this has caused.
Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)