Nothing extraordinary about FNB Private Client service
<p>On 15 December 2016 I logged a query with my private banker, to assist with debit orders I am not fami**** with. On 11 January 2017, as I have not received any feedback, I sent a reminder and I copied FNB’s customer service in the mail.</p> <p>I received a mail an hour later to state that the query was escalated and I should receive feedback within 3 – 5 business days.</p> <p>I queried this timeframe and my banker informed me that she will try and resolve the matter the same day.</p> <p>I have not had a reply after this.</p> <p>This is the second time that I had to resort to Hello Peter, before getting feedback from my banker.</p> <p>According to your website, “At FNB we recognise that at a certain point in your banking life-cycle, a more focused approach to financial planning and greater levels of service become essential.”</p> <p>A month te resolve a query is not essential service delivery.</p>
Good day Mr. gideon-groenewald
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. gideon-groenewald
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***