1 reviews | Active since Aug 2016
Nothing ever works
<p>ever since joining FNB connect I have had nothing but issues with call quality, connections and receiving calls. My number was changed from the flexi package to prepaid and now I can no longer receive calls. I can make outgoing calls but I cannot receive calls. This has made a massive impact. 24-48 hours is unacceptable. My job is dependent on my phone working.</p>
Good day Mr. berman01
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. berman01
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***