Nothing Changes FNB.... Just bad service all around

Shocking bank, have no respect for long standing customers who have paid thousands in bank service fees.... You cannot afford the cost of a telephone call to tell me you are freezing my account due to FICA documents....? "Personal banker" Ricardo Samules, what is your lazy ass doing? You were told by FNB that my bank account needed to be FICA'd? You're also too busy to call me.... FNB you are the weakest link... Goodbye