Note of thank you to Zinhle Thabethe

My story is a bit long however I'll try to cut it shot. I have been trying to assist my mother to sort out ********** transactions in her account. She is experiencing this ordeal for the second time this year only. In March 2022 she got a call from people who were pretending to be calling from FNB and were going to assist her with her ebucks card and the second incident her card is being used for bolt subscriptions, she has never used those services, she doesn't even know what is Bolt about as she's a Pensioner. We walked into the Fnb branch (Protea Glen Mall) as frustrated as were...

I would like to commend Zinhle Thabethe and Ntombi (Branch Manager) for their excellent service.

We spent about 4 hours at the branch trying to speak to *****, most calls would just go silent and the most frustrating thing is The ***** department doesn't call out their clients - what kind of service is that? Does FNB put themselves in client's shoes? Another thing the Call Agent we spoke to on Tuesday 11/10/2022, he gave us wrong information, he told my mother she needed to complete a dispute form and he never cancelled the card. We were only informed when we got at the branch that it was a ***** case not a dispute case. I was convinced that the only thing she needs to do was to close her accounts with FNB but Zinhle assisted us to cancel her card, connecting us to ***** ( we called your ***** department 4 times), she never complained but would calm us down, when we left the branch at around 3pm, she was still the same person as when we got there at around 11am. Her willingness to assist attitude is what made me write this note of thanks. Zinhle my darling thank you for your Patience, commitment and your sense of empathy. You deserve great things in life. You and Ntombi are the reason that fnb account is still opened.

We look forward to hearing from you Ntombi regarding the ***** case as promised.

Thank you