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Trudie V
1 reviews | Active since Dec 2015
12 Mar 2020, 16:40
Not worth the banking fees
By far the worst customer service I have EVER received. Don't even bother emailing, trying ti use the premier chat or lodging a complaint, they send you from one department to the other, no one can help and also closes your complaint without resolving it.
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Trudie V's updateReviewer Update
21 Mar 2020, 11:17After several calls and emails and complaints, I was helped after 2 months by Onica.
I greatly appreciate her efficiency.
I just moved to FNB in November and this was such a bad experience. To be honest, I haven't had a good customer experience with FNB. The app makes everything great, definitely, but interactions to get assistance are horrible. Some of my friends and family have told me the same, I just didn't want to believe them.
I hope this is taken as constructive criticism for FNB to spend more time on the customer experience. When you advertise premium banking or even private, customers expect that level of service, that is what we pay for and why we choose it.
I greatly appreciate her efficiency.
I just moved to FNB in November and this was such a bad experience. To be honest, I haven't had a good customer experience with FNB. The app makes everything great, definitely, but interactions to get assistance are horrible. Some of my friends and family have told me the same, I just didn't want to believe them.
I hope this is taken as constructive criticism for FNB to spend more time on the customer experience. When you advertise premium banking or even private, customers expect that level of service, that is what we pay for and why we choose it.
TV
Trudie V's update21 Mar 2020, 11:17
Reviewer Update
After several calls and emails and complaints, I was helped after 2 months by Onica.
I greatly appreciate her efficiency.
I just moved to FNB in November and this was such a bad experience. To be honest, I haven't had a good customer experience with FNB. The app makes everything great, definitely, but interactions to get assistance are horrible. Some of my friends and family have told me the same, I just didn't want to believe them.
I hope this is taken as constructive criticism for FNB to spend more time on the customer experience. When you advertise premium banking or even private, customers expect that level of service, that is what we pay for and why we choose it.
I greatly appreciate her efficiency.
I just moved to FNB in November and this was such a bad experience. To be honest, I haven't had a good customer experience with FNB. The app makes everything great, definitely, but interactions to get assistance are horrible. Some of my friends and family have told me the same, I just didn't want to believe them.
I hope this is taken as constructive criticism for FNB to spend more time on the customer experience. When you advertise premium banking or even private, customers expect that level of service, that is what we pay for and why we choose it.