1 reviews | Active since May 2012
Not worth standing in a q for the FNB Conexis!!!
<p>Hi,</p> <p><br />I am absolutley disgused at the service I received at the branch and should not have wasted my 1hour and 15min for a stupid phone and service, due to the consultant who did not know what to do and called the FNB connect centre to enquire about more details as I had told him I already transferred money as secuirty for the phone. He had to call for a trainee to assist him! I wasted my whole lunch plus R10 parking to get something thats not worth it!</p> <p> </p> <p>Even better, the consultant told me that it will be R150 and will vary according to the ebucks level in which I get a rebate but after I signed and read the forms tonight, I noticed that he added R42 as a monthly fee.</p> <p> </p> <p>FNB you are more than a helpless bank!</p>
Good Day Mr Essa,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Mr Essa,
Thank you for taking my call earlier kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint **********
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
It was recified thanks, hope this does not happen again, but my time lost got wasted.
It was recified thanks, hope this does not happen again, but my time lost got wasted.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
