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Dayalan N

1 reviews | Active since Mar 2016

12 Aug 2016, 15:30

Not worth banking with fnb

<p>Last month I got more ebucks compared to this month. I then emailed the ebucks team and received no response. I was on the same reward level last month and this month. The rewards was even transferred late and no notification sent to clients. I would rather close my account and move elsewhere! </p>

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Aug 2016, 07:28
Official

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 990891.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: **********

Tel Number: 087 ********** (Option One)

DN
Dayalan N's update13 Aug 2016, 09:10
Reviewer Update

Doubt I will get a response!

DN
Dayalan N's update13 Aug 2016, 18:37
Reviewer Update

Sara have been of great help, a true asset to the company!!!

FNB (First National Bank)
FNB (First National Bank)'s reply15 Aug 2016, 06:38
Official

Thank you for your postings and changing the review status.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on ********** 404 We thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Complaints Resolution

Daffnie Govender

********** 408

**********