Not willing to help

I purchased data and incorrectly swapped the two last digits. <br> I immediately called the online banking and was told they do not do reversals for Airtime.<br> This is a clear way that banks ***** from you. <br> <br> I have logged the call through my account Ref: SI-852278. <br> I lose R399 now because even though I made the mistake, they don't give me the option to correct my mistake.<br> <br> It's ******* if you ask me. Me as the person that made the purchase can't even reverse the transaction. <br> They want me to call Vodacom and try explain that a number that I don't own and cannot do a security check on has a data bundle that must be reversed. This won't happen. <br> <br> The banks and Mobile providers obviously work together to ***** people out of their money.