1 reviews | Active since May 2016

10 May 2016, 08:42

Not willing to help

<p>I have ordered a new card for my Private clients account. They refuse to deliver it to a branch, they only accept home or work address. I work on farms and do not have a work address for them to deliver it to, seeing I am on farms stretching from Delmas to Perdekop MP. I asked them to deliver it to my home address during the day but they do not accept 3rd persons signing. </p> <p>The only alternative is to deliver it to a branch for me so that I can pick it up when I p*** the branch when I have time, but they refuse.</p> <p> </p> <p>CCD are the couriers.</p> <p>I have to state that I have been waiting for the card two weeks today.</p> <p> </p> <p>Not the Private client convenience one would expect from FNB.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 May 2016, 07:37
Official
Thank you for your posting, we apologize for the frustration this must have caused. A formal complaint has been logged under the reference 922344 and escalated to our Premier Banking division whom will provide you with feedback. Kind Regards Complaints Resolution Tracey Sonickson Email: *** Tel Number: *** (Option One)