not willing to assist

I made an incorrect transfer from my Nedbank Account to an FNB client on 05/06/2015 the same day I realised my mistake went to my bank Nedbank to have the transaction recalled , it was done I was told the process takes 48 hours and unfortunately it was on a Friday I waited till Monday 08/06/2015 went back to my Bank they tried getting hold of someone in FNB because the funds had already been released to FNB then a consultant in FNB advised that I needed to contact the person and the only had the account number and the name of the Person no contact , so this put me in a difficult situation as I am only a customer I don't work at some KROL me facility where 1 can have access to all South Africans RICA information , this proved to me that FNB is not the Bank the How Can We Help You Bank they claim to be mind you I am also a client of FNB and I am considering moving to a Bank that can treat me with dignity and respect. to make matters worse on 23/06/2015 I went to FNB Maponya Branch hoping I can get assistance from a Manager instead I was told to open a Fruad Case , now its been a month my kids school fees have not been paid ,rent for June was not paid, and rent is due month end