EW
Elana W

1 reviews | Active since Sept 2009

09 Sept 2015, 10:50

NOT WHAT YOU SAY YOU ARE

There is not enough space for my complaint.Was contacted 10/07/15 for c/card was approved with huge limit.It is linked to my profile on my FNB but guess what ...... NOTHING!!!! Receive sms that card will be forwarded to my branch. That was 21/08/2015 and I'm still waiting. No one is willing to help. TWO MONTHS DOWN THE LINE, CALL ON CALL, NO ONE CAN ASSIST! EMPTY PROMISES...STILL WAITING! No one gets back to you. No one helps you. But they want to tell you as a PLATINUM client you are worth something. That is not true. 9 people at FNB can't help me, no one answers my mails at [Email Removed] - why are you promoting something that you are not? Really this is the worst service I have ever received. CAN SOMEONE CONTACT ME URGENTLY and not just send a normal reply on mail. I HAD ENOUGH OF YOUR POOR SERVICE!! You don't care about your clients at all. You advertise something which is nonsense. I have all the proof of mails I have made, phone calls which was made which I have to pay for. All the sms's received and still NOTHING!!!!! All I want is someone to get back to me AFTER WAITING 2 MONTHS FOR NOTHING!!!!! Going to the news paper with this ...

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 Sept 2015, 11:23
Official
Hello WilleElla,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 757345.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)