OM
Oloff M
1 reviews | Active since May 2012
05 Mar 2019, 07:35
Not very happy with service received from FNB Private Banking
I have had an account with FNB for some time including cheque, credit card and mortgage bond. I requested my private banker firstly for assistance for the credit card settlement to which I was directed to the Card department, there I had to wait and wait to get a response for the letter. Then requested closure of all my account upon which a settlement value was requested, this was paid to the cent and after a week still the account are open incurring some more costs over and above what was indicated. Why is there a private banking service if this is what is happening? Not very happy at all with FNB Private Banking
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FNB (First National Bank)'s replyOfficial
05 Mar 2019, 09:56Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 09:56
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)