NOT UPDATING CLIENTS RECORDS ON CREDIT BUREAU

I have paid up all outstanding debts to FNB and closed all my accounts as well as sending FNB my Clearance Certificate from Debt Review in MAY 2022. Yet on my Clearscore account there are still 2 ACTIVE credit cards from FNB. I went to the branch in Somerset Mall to find out why these accounts have not yet been updated on the credit bureau and decided to reopen a current account due to having paid off my debt review after only several months as well as being ex staff and banking with FNB the last years. Now I get asked if I have a paid up letter for an account not even belonging to them that was written off in 2020. What does that have to do with anything as they had opened my original account after 2010. Not impressed at all, I want answers to the 2 credit cards that are still on the clearscore report and will go open up a new account somewhere else.