Not up to standard with delivery

On the 28th of February a FNB ATM swollowed my card while trying to draw money. I phoned Lost/****** cards to have my card stopped and ordered a new card. I was informed that I would receive my new card within 5-7 working days. Up to now I have not received my card, nor did anyone contact me to have my card delivered. I phoned general enquiry to find out where my card is and they could not tell me. They can also not tell me when I will eventually get my card. Up to now, I am without money due to the fact that I still have no card. The service at FNB is really bad and I am highly disappointed! I would expect better from a bank like FNB