Not true to their motto

This complaint is due to the lack of feedback that I received from FNB as a new client. I have already lodged a complaint to FNB directly, but even though they promise to reply within 24 hours, I have still not heard from them. The complaint is regarding the application for my Gold Credit Card which I did on 30 March. I've had numerous problems mostly because of lack of communication and because of that my application has not yet been completed even though I was promised that it would be completed within 3-5 working days. Yesterday was the 5th working day since my application. I am frustrated with the lack of professionalism and I am at the point to take my money matters elsewhere. How can their motto be \How can we help you"when it's me who needs to help them? """