not treating customers fairly

customer service at fnb connect is the worst. I have only had a couple of excellent service interactions where the rep made sure she understood my issue and tried her out most best to make sure I recieved the best outcomes. Where needed I had my feedback. I honestly don't understand how the connect department works. * You are promised a callback but it's never actioned. The last admin guy **** about calling me and still waiting for his call to apologize *mannerisms are the worst * agents are just quick to respond...no listening s****s *finance or admin department ?? no statements one never knows how they are debited. How much should be debited or even notification that payment has been received. I am utterly disappointed with the service I received. I was not treated fairly???. No TCF I am still waiting for a manager to call me back.......as I still wait?