Not the service I use to receive

I was a business client with FNB for more than 15 years, now after the effects of COVID I had to close some of the accounts. Usually, it was a simple thing, but now I've spent more than 3 hours already trying to close it with FNB. I even took a day's leave just to go into the bank and close the account. Both times I was "assured" it would be closed and I didn't have to worry, but the account is still open and it feels like I have been **** to. Common FNB, this is no way to treat your customers with such a simple thing. Opening and closing accounts should be straightforward not such a huge task.