NZ
Nomali Z

1 reviews | Active since Jan 2017

10 Jan 2017, 15:10

Not such a hero anymore

<p>I have always enjoyed the great customor service and products offered by FNB ever since i started banking with them around 2011, so it was easy for me to be sold on their FNB Connet Mobile network service. I was called by a young lady its too bad I dont remember her name but she told me about their network service. It was a graet deal since I pay only R399 a month for unlimited calls to any network anytime of the day and then she threw in an offer I couldnt resist, CHEAP DATA! 1GB for only R65, 2GB for only R95 it was every smartphone owner's dream come true. And it was so for the FIRST MONTH only, something I was never made aware of. The second month I was on the network which was Dec 2016 their data prices had shot through the roof by more than double, now all of a sudden 1GB is costing me R140 it might be still cheaper than some networks but it is not what I was sold to me over the phone, no warning nothing. I always loved FNB it was my number one bank but was so disappointed with how they sold me lies over the phone. How could my champion decieve me :-(</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jan 2017, 10:59
Official

Good day Ms. Malikazuma

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***