Not so sure about being first at FNB

I am totally and utterly disgusted with FNB Waterfall Mall. Upon opening on Sat 16 Nov 2024 , the consultants were not even ready for business yet. They were still putting away there bags and switching on their work stations. After getting ticker nr 2 @ 09h03 I took a seat. People started piling in. Some without having being issued a ticket. Those with tickets has been called. 1, 3, 4, 5 and by ticket 6 I enquired as to why I am being skipped, my ticket nr was nr 2. The lady at the door, without a name badge, so I cannot say who she was, walked to the back asking staff there, why I have not been helped. They all scattered shaking their heads, helping people without tickets. By 09h31, I was called and assisted. The person had no name tag so I can't say who helped me. 09h35, I walked out of the bank with my card. 30 min wait for a 4 min transaction. No apology nothing. FNB waterfall mall might have a new look, but their service is horrible.

To list a few thing i noticed while waiting: - Staff not ready for customers when walking in at 09h00. Still putting away handbags and belongings. - People without ticket are being assisted first - Tickets are being skipped - Talking on the floor on cellphones whilst customers are waiting. - Doors are opening yet the people are not even yet by their booths - Not enough people to help on Saturdays. There were 2 that was helping clients actively. The other 2 was just walking around to look busy. - No one issuing tickets at a stage. Clients had to help themselves. - Ticket arrival time 09:03 - Time assisted 09:31 - Finished 09:35 I only had to pick up my new card.

Why should I not walk straight into Standard bank or Nedbank and move my accounts to them? I might even save on banking fees. You keep me to a high standard, refusing me a credit card, but giving me a R13000 overdraft. I keep you to a high standard. I expect service and what I received on Saturday is shameful. You should be ashamed.