Not so Smart Bond
I require stamped bond statements for a visa application. upon going to the branch, I try to print the bond statement on one of the pc's. There is no functionality for this on FNBs website, you can print any other statement but no not your bond statement. Upon asking the agent about this, they say I must phone the call centre (really? I just came to have a face to face interaction) so they can email statement to the agent's personal email address then she could print it out for me - i did phone the call centre and got the same feedback. This breaches confidentiality that I have to email my personal account details to a random agent! This is such a lack of foresight by FNB developers, they have obviously not used the website they designed. FNB Smart bond, wait FNB stupid bond!
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I sincerely apologise for only responding and acknowledging your complaint today, this is due to technical problems.
A formal complaint has been logged on your behalf and has been referred to the relevant department who will investigate the matter and provide feedback.
Your complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
I sincerely apologise for only responding and acknowledging your complaint today, this is due to technical problems.
A formal complaint has been logged on your behalf and has been referred to the relevant department who will investigate the matter and provide feedback.
Your complaint reference number is ***.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
