NOT SO SIMPLE
<p>My business partner and I opened up a business a few weeks ago, knowing that we had work coming in, we decided we needed a business bank account. I stupidly chose FNB, I currently do not have enought time to get to the bank due to work and study commitments, so i opted for an online application</p> <p> </p> <p>A charming man called me back, expained how simple it is, we went through the process and it begun. it has been a week. every day i eiher get no reply or a form back. to re fill in. we needed this opened y tomorrow. I then called the number given to me to call to find out the status of the account. only be told by a lasy who clearly had no interest in helping me, to look at my email and what is sais about the turn around time, so whilst on the phone i check my email. so I say back her politely so three days and her rude response she goes yes exactly. 3 days. NO HELP whatsoever. Then called Tokai branch later today only to be told we actually dont have all the relevant documentation a week later and we must go in to open a business account.</p> <p> </p> <p>WILL NEVER BANK WITH FNB</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Thank you to melita Masedi!!! thank you for all your help.
Finally account up and running.
You are beyond amazing. thank you for dealing with me in such a couteous kind manner, i know angry customers can be the worst. But thank you for sorting the problems I had out.
Kind Regards
Thank you to melita Masedi!!! thank you for all your help.
Finally account up and running.
You are beyond amazing. thank you for dealing with me in such a couteous kind manner, i know angry customers can be the worst. But thank you for sorting the problems I had out.
Kind Regards
