1 reviews | Active since Jun 2017

13 Jun 2017, 12:39

NOT SO SIMPLE

<p>My business partner and I opened up a business a few weeks ago, knowing that we had work coming in, we decided we needed a business bank account. I stupidly chose FNB, I currently do not have enought time to get to the bank due to work and study commitments, so i opted for an online application</p> <p> </p> <p>A charming man called me back, expained how simple it is, we went through the process and it begun. it has been a week. every day i eiher get no reply or a form back. to re fill in. we needed this opened y tomorrow. I then called the number given to me to call to find out the status of the account. only be told by a lasy who clearly had no interest in helping me, to look at my email and what is sais about the turn around time, so whilst on the phone i check my email. so I say back her politely so three days and her rude response she goes yes exactly. 3 days. NO HELP whatsoever. Then called Tokai branch later today only to be told we actually dont have all the relevant documentation a week later and we must go in to open a business account.</p> <p> </p> <p>WILL NEVER BANK WITH FNB</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jun 2017, 12:50
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

's update14 Jun 2017, 16:59
Reviewer Update

Thank you to melita Masedi!!! thank you for all your help.

Finally account up and running.

You are beyond amazing. thank you for dealing with me in such a couteous kind manner, i know angry customers can be the worst. But thank you for sorting the problems I had out.

Kind Regards