Not so Premier Service

<p>I usually dont fall for the online sales people offering the world, unfortunatley I did fall for the sales pitch regarding the benefits of the Premier Service and agreed to the change over, for a higher fee of course.</p> <p>On signing up you receive this message</p> <p>"Welcome to FNB. As a new Premier client you not only have access to the best of FNB’s banking solutions, convenience and rewards, but you also get access to a team of bankers available 24/7"</p> <p> </p> <p>Firstly I was not informed that our new cards had arrived at the local branch and had to follow up.</p> <p> </p> <p>Then I submitted a request online to ask for clarification regarding interest charged on my credit card and received this message " Thank you for your message received on 2016-05-27 at 12:22:25. It has been sent to the Premier Suite, who will respond within one business day." </p> <p> </p> <p>Followed by "</p> <p>From: FNB Premier [mailto:***] <br /> Sent: Sa****ay, May 28, 2016 1:59 PM<br /> To: <br /> Subject: CRM:***</p> <p> </p> <p>Good day </p> <p> Thank you for your email.</p> <p> Please note that I have forwarded your request to our business desk for assistance.</p> <p> They will get back to you within 2 business days.</p> <p> For further assistance feel free to contact the premier suite.</p> <p> Regards,</p> <p> Nonkulukeko Xaketwane | Premier Banker | FNB Premier"</p> <p> </p> <p>I immediately rep**** asking why my request needed to be forwarded to the business desk and are the "Team of Premier bankers" unable to answer such a simple question.</p> <p>To date (03 June) I have yet to receive a response from either Premier banking or the business desk....</p> <p>Nor have I received the follow up the email whereby you can usually rate the quality of service received.</p> <p>I am sure that if I request FNB to revert to my original bank account at a lower rate they will have 101 reasons as to why it is not possible or only at a cost. So my warning is to those considering an "upgrade" my experience has certainly not justified paying a higher monthly fee yet.</p> <p> </p> <p> </p>