Not so premier service

<p>For a very long time I have wondered what does FNBs premier service entail. I have since learned that this is and absolute useless service and that FNB just can't resolve any issue. After calling my "premier" banker with an international withdrawel issue (I withdrew money but did not recieve my money), I was instructed to fill in a Electronic Cheque and Debit Card Dispute Form. Which I did and sent to he email address indicated on the form ********** The address kept returning a message of undelivered, I sent this to my premier banker via email numerous times without any answer. I phoned my premier banker, who reffered me to the disputes department who reffered me back to my premier banker and so on. I explained my frsutration to my premier banker and the fact that I'm calling from an international line, to which no understanding for my situation was shown. I would like to inform FNB I will change banks as soon as this is resolved, is this really the "premier" service I can expect?</p>