Not so Premier FNB

I app**** for an FNB Premier Fusion Account online and got approved, uploaded all requested documents like payslip on app as requested.. This was the beginning of a nightmarish journey.

Downloaded the banking app with all the excitement only to be told at Ruimsing branch that i needed to make a non FNB account payment of R350 and use the app for 7 days for it to be verified. I have done so religiously and still no verification in sight.

Second problem was in ordering a cheque card on app and at the Clearwater branch assisted by Anthony Papo- who requested that i send him the ID copy and proof of income once more so he can query it with "Validation" department and he would call me back with an update- never happened.

Prior to the branch visit i have actively chatting with the Premier bankers via Secure chat -all unable to help due to unverified device status and referred to branch for Assistance.

Decided to make a telephonic call to Premier line and got told after 6 days that their system had a note that required me to send proof of residence! Sadly don't have such prophetic powers to have accessed their system and read this note as no communication ever reached me regarding this new outstanding document!

Have emailed the document and and got auto response REF: *** and the waiting continues.

How complicated is the process of opening an account through the highly touted Award Winning app if one has to jump through all hoops and loops??

Sadly not feeling very Premier at this point in time as am not sure whether to have my June salary paid into this Account that i cannot even apply for simple ATM card??