1 reviews | Active since Apr 2010
Not so premier banking service!
I have had the misfortune to have my phone ****** this weekend and had to get a new phone and reload my banking app on the phone.
As I could not recall my banking password, having used fingerprint security for quite some time I was forced to change my password but after a couple of attempts to follow that process I could still not access my online banking.
I accordingly phoned premier banking, who transferred me from division to division and cut me off three times before they finally told me that the online banking department is unavailable due to the public holiday and as premier banking has limited access they cant help.
As I am abroad and have no other banking alternative than online banking I have been left with no banking for the day and I urgently need to make a payment.
I thought losing my phone was a bad experience, but the horrible service I got from FNB today takes the cake. This is what they call premier banking.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regard,,Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regard,,Hello Peter Complaints Team
***