Not so premier banking

<p>I received an email from FNB that my FNB Private Clients Cheque card is about to expire in a month's time, and I have to apply for a new card. My first issue is why do I need to apply for a new card, surely they should automatically raise the incident on their side automatically and just contact me to confirm the delivery/pick up location and date (this is what Investec does). I then went ahead and phone the Premier Suite's number - my dedicated team of bankers.... After holding for more than 5 minutes I became blisfully aware that there are definately no dedicated team of bankers, and my higher monthly bank fees has not saved me from having to use the general call centre. Not impressed at all.</p>