Not so premier

I am disappointed in your services in premier banking and in your failure to do what I requested. Over the weekend, on the 25th I requested that a debit order should be stopped because i wanted to pay manually as I have changed my DSTV subscription to compact, this debit order normally goes off on the 26th I thought this had been done only to find out today that it had gone off my account and because I did not have enough funds in the account it failed and as usual you guys are only too happy to take the R138. I called Premier Banking and spoke to a lady called Charity who didn't seem to want to hear or understand what I was explaining to her until eventually our call got cut or she hung up on me, She had already verified who I was but she didn't bother to follow up on the call, gave me the idea that she hung up since she wasn't really willing to understand what I was explaining to her. I could send an email but I will probably get a response 2 to 5 days later so this is not premier its more costly and I would rather downgrade or just move to another bank.