Not so Premier

I submitted a query on line through premier banking about how to get an eBucks card, a simple question I would think. I received a confirmation email that a response would be sent within 24 hours. Nothing happened, I emailed back to notify them that I was still waiting. Someone then emailed me to say they had forwarded my request to the eBucks department and that I would get a response within 2 business days. That was 9 days ago and still waiting. If you exclude the public holiday and weekend, then it's 6 business days ago.<br> <br> So FNB...you ask \how can we help you?"Responding to your premier customers would be a great start!"""