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martie M
1 reviews | Active since Jul 2017
14 Oct 2020, 14:27
NOT SO GOOD SERVICE
Firsty I would like to say that yes the first COVID19 relief was smooth without any problems, the COVID19 extension plan however did not go so smooth. My policies lapsed because of none payment, please keep in mind this was all supposed to be covered under the COVID19 extension plan. Then all of the sudden money gets deducted that was not budgeted for. I tried getting answers but really NO ONE can help me the COVID19 team does not respond to any e-mails. SHOCKING to say the least. I have also noticed that my covid relief extension plan changes ecery now and then.
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martie M's updateReviewer Update
14 Oct 2020, 15:24Thank you for getting back to me, it is just sad that I must publish reviews on Hellopeter for anything to be done, I have spent way too much of my time going through the channels FNB provides and it does not help, I would like you to also if possible go to the chat service you have on the banking app and see how many messages was sent and no one could assist, policies lapsed due to non payment that was supposed to be covered by the Covid 19 extension plan.
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martie M's update14 Oct 2020, 15:24
Reviewer Update
Thank you for getting back to me, it is just sad that I must publish reviews on Hellopeter for anything to be done, I have spent way too much of my time going through the channels FNB provides and it does not help, I would like you to also if possible go to the chat service you have on the banking app and see how many messages was sent and no one could assist, policies lapsed due to non payment that was supposed to be covered by the Covid 19 extension plan.